Refund policy

Because each kit includes materials (thread, canvas/cloth) that can't be resold once opened, we only accept returns on unopened, unused kits within 30 days of delivery for a full refund. Opened or stitched-on kits aren't eligible for return, but defective or damaged kits are always covered. The customer is responsible for return shipping except in the case of defective or damaged kits.

How to request a refund or replacement
Email hello@ginandstitches.com with your order number and, for damaged/defective items, a photo. We'll get back to you within 3 business days.

Refund timing
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.